Commonwealth Motors Canberra is a long standing family owned business that offers you professional service and great value for money. Come in and visit us today.
Commonwealth Motors was established in 1952 by the Wright family. The business was launched with a Holden franchise, used car operation as well as service and parts. It is still operating today, albeit much expanded.
Trading from Melrose Drive in Phillip, ACT on an 8000 m2 site, Commonwealth Motors enjoys main road frontage and rear street access in the heart of Canberra's primary automotive precinct. The business was started as, and continues to be family operation. Commonwealth Motors has been a leader of Canberra's Automotive industry for over 50 years and enjoys a sincere reputation of integrity and value.
In 2007 construction was completed on the new Mitsubishi service centre. Now operating at capacity, this state-of-the-art purpose built complex is located on a block adjacent to the main Phillip Dealership. 2009 saw the completion of the brand new Mitsubishi Dealership at Phillip. The new building follows the strict guidelines for environmentally sustainable buildings giving it a very low carbon footprint.
At the same time as the new Mitsubishi Dealership was being built Commonwealth Motors also invested heavily in a state of the art fully automated car wash system, using the latest water recycling technology. Now every customer who purchases a car from Commonwealth Motors receives three years of free car washing.
Since inception, Commonwealth Motors has continued developing its new car franchises, used car operation and a massive parts and service centre. This continuous period of trading in Canberra could not have been achieved without the dedicated efforts of the owners, managers and staff. It is a testimonial to their efforts that the people of Canberra continue to buy and service their vehicles with Commonwealth Motors.
We are writing to thank you, and in particular your Service Team at Commonwealth Motors (Mitsubishi Motors, Phillip, ACT), for their tireless efforts and care in repairing our 2008 Mitsubishi Pajero. The team, led by Heath Nightingale, provided us with outstanding service and customer support through, what for us was a particularly trying time. To explain how helpful the team truly were it would be necessary to outline the history / saga with regard to our Pajero…
We first purchased the car in November 2013, obviously second hand and were very happy with the service from the sales team at Albion Park Mitsubishi. However within, three to four weeks of the purchase, we had some major problems with the fuel system. This necessitated the car being recalled to the Albion Park Mitsubishi Service Department for the appropriate repairs; which being so close to Christmas meant that the car had to remain at the workshop for approximately two to three weeks, over the Christmas period whilst the necessary parts were obtained from Mitsubishi Australia (Sydney, we believe). To help us out during this period, the sales team, (from Mitsubishi Albion Park), helped us out with a loan car. Despite the availability of the loan car, we were unable to proceed with our planned holiday (in our caravan), because the only available car would not tow our van. The repairs were ultimately effected under warranty and the car returned to us in late January 2014. The car was then serviced regularly throughout 2014, although there still remained some niggly mechanical issues, which were never truly resolved at the Albion Park Mitsubishi Service Department. In the interim the car had the tappets adjusted, in accordance with the 160,000K service, this was conducted in November 2014 (also at Albion Park, Mitsubishi). However, there were still some problems, as a result of the hoses being incorrectly attached. Subsequently we returned ASAP to have the hoses correctly attached. Throughout this time the same niggly issues were occurring. In January 2015, on our way back from Mudgee (and towing our caravan), the car went into limp mode. As soon as was possible we took the car to the Albion Park Mitsubishi Service
Department, to investigate the problem… However no solution or cause for the problem was provided.
Throughout this period, we believe that we had been more than patient and understanding with the service team at Albion Park. However throughout the whole time we have been dealing with them we always felt more than a little insecure towing our caravan, with our Pajero because of the potential for the car to go into limp mode again. This was due to a lack of resolution for the previous instance.
In May 2015 en route to Melbourne (from Sussex Inlet), with our caravan, the car went into limp mode again. It is at this point in time that due to our proximity to Canberra, we contacted Mitsubishi Motors, Phillip, ACT. Immediately following our call we felt somewhat relieved due to the way that the guys in the Service Department there really took an active interest in our problem.
Subsequently we took the car to Commonwealth Motors at Phillip in the ACT. And from the time that we arrived, the guys were all over the car in a mighty effort to determine the cause of the problem and get us back on the road as soon as possible. At this point the front desk guys, (Bryce, Robert and Mick) were doing all that was possible to determine (and fix) the fault. Unfortunately, it was decided that the car would need to remain at the workshop over the next day or so, but the boys organised a loan car for us.
The next day, the service manager, Heath Nightingale literally threw himself into the task of determining the cause of the fault and how best to rectify it. At the same time he did a lot of liaison with Albion Park Mitsubishi Service Department to not only find out about the vehicle’s history, but to also negotiate a palatable deal with them, with respect to payment, as it appears to have been a fault that had not been accurately diagnosed or fixed by Albion Park Mitsubishi. The fault we are referring to was an incorrectly fitted gasket that had broken off and parts of which got caught in the turbo. This gasket issue was as a result of the aforementioned tappet adjustment (performed by the service department at Albion Park). The subsequent day the car was returned to us, running the best it had, since purchase, but on the following morning the car went into limp mode again. We went back and saw Heath who went to extraordinary lengths to find and correct the fault. By 4PM that day we drove the car out of the workshop and were absolutely gobsmacked with the outstanding performance of the car. Six weeks down the track and the car is still running exceptionally well, and hasn’t missed a beat.
It took some time, we know, for the team at Commonwealth Motors to find and correct the fault (which had been an issue with the turbo all the time, possibly since purchase). But we are indebted to the tenacity of their service manager, Heath who worked so hard for us, and for not only Heath’s expertise, but also his team, notably Bryce, Robert and Mick. The guys have helped us in so many ways, because the reason we purchased the Pajero was to allow us to tow our caravan and be able to get away as often as time permits. This is really important to us because William, my husband has Stage Three Melanoma Cancer (currently in remission), and being able to go away every now and then in our caravan is a real blessing.
For a while we were beginning to think that caravanning (for us) was becoming an impossible dream, due to how the car was going, and we just didn’t have the necessary funds to purchase another. Likewise we are not in a position to purchase a brand new turbo (and fitting), although, as previously stated, the problems that we were having (it seems) were due to the turbo, all the time. Despite all of the issues, we believe that we made the right choice in purchasing our Pajero and as soon as we are able to purchase a later or possibly new model Pajero we would be keen to do so.
The guys at Commonwealth Motors have given us another lease of life.
This letter has taken some time to prepare as my husband William has had some health issues of late, and we wanted to ensure that the details are accurate, we apologise for the delay, but we hope that you can appreciate we have been under some stress and strain of late, car not withstanding.
Thankyou; most sincerely; especially Heath Nightingale and his team from the Service Department at Commonwealth Motors.
Sharyn and William Foster